![]() Please see the Mouthpiece Return Policy section for our mouthpiece policy. SHIPPING BRASS MOUTHPIECES MANUALThe manufacturers box, warranty and manual must NOT be written on and the box must be resealed with clear tape only.Īny merchandise that was sent from a manufacterer as a drop ship must be returned to our store location If we have not received the item within 10 days of being notified, you are subject to a $20 late fee.įailure to notify us of a return qualifies you for a 50% return fee if the time lapse from purchase date is outstanding.Īll merchandise must be in original condition and show no signs of wear.Īny items showing signs of wear or use will be subject to a minimum 20% restocking fee.Īll returned items must include original packaging, accessories and paperwork. SHIPPING BRASS MOUTHPIECES FULLIf you are not satisfied with your purchase within 7 days of receiving it, please call us at 40 during store hours or send us an email at to notify us that an item is being returned.įor a full refund of the merchandise purchase price (shipping costs are not refundable – if you received free shipping to you it will be deducted from your final return amount), the item(s) must be received within 10 days notifcation of it’s return. This service is only available to addresses within the United States. If you require us to send your order Cash on Delivery (COD), an additional $9 fee will be applied to your total. We will contact the purchasing office of the institution to confirm the order. Purchase Orders must be received in advance, and be completed. We also accept Purchase Orders for educational and military orders. There is a $30 charge for returned checks. We accept Bank Wire Transfer, Cashiers Check, MasterCard, Discover Card, American Express, and PayPal. Please, contact your local customs office for information about possible fees. ![]() We are not responsible for any customs or import fees that may be incurred. We only insure instruments or expensive shipments for the full value, please contact us if you would like to make arrangements to insure a mouthpiece. We will not change the value of items shipped overseas on the customs declaration. ![]() We use the US Post Office or Fedex to ship orders outside the United States. If you are an active duty member of the United States Armed Services and are posted overseas, we will use the US Post Office to ship to your APO. Your order will not be shipped if you do not provide a physical shipping address, if you live within the United States. FedEx does not ship to Post Office Boxes. We charge a 15% restocking fee for refused or undeliverable items. Occasionally, emails from FedEx will be mislabeled as “spam” so check your spam folder if you have not received this tracking number. You will be provided a tracking number via email from FedEx once your order has been shipped. This excludes, but is not limited to, Alaska, Hawaii, and Puerto Rico. We will process your order as soon as your out of stock items become available if you do not cancel your order within 1 business day, and you will be responsible for full payment on these items.Īll special order items must be paid for at the time of ordering and cannot be canceled once the order has been processed, SHIPPING POLICIESįREE DOMESTIC SHIPPING on all orders over $40.00, shipping not refunded if an item is returned.įree Domestic Shipping applies to the Continental United States. If you wish to cancel your order once we notify you that your order is out of stock, you are welcome to do so within 1 business day of receiving out of stock notification. Your order will ship within 24 hours (weekends excluded) via FedEx items not in stock will ship when available. We will contact you via email or telephone within 1 business day if your item is out of stock. ![]() You will receive a confirmation email following your order. ![]() Return policies may apply, see policies for general merchandise, mouthpieces and instruments. If you are not completely satisfied with your purchase, notify us and return it within 7 days of receipt. We appreciate your business and want you to be 100% satisfied. ![]()
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